We work closely with our customers to ensure the onboarding process is easy to understand and seamless to implement.
It’s more than just set up with Edison. We are passionate that we have a real understanding of your organization, so before we start the technical set-up, we first like to understand you.
To do this we will discuss with you elements such as why did you partner with us? Who have you used in the past? And will you be creating new content with us?
We will also delve deeper into areas such as do you need Edison to integrate with other systems? What are the workflows and roles that need to be supported? And how are assessments scores communicated? To name a few.
By spending this time with you at the start it will ensure you are connected in a way that best works for you and is most suited to you and your business. Ensuring you get the most out of the Edison Platform and Professional Services that we offer.
Every customer has different needs and requirements, but our implementation process generally follows these five phases. The professional services team engages with the customer throughout the process and our project manager provides a single point-of-contact for you during the implementation.
You are guided through a structured decision-making process on how best to implement the system. This reduces the time it takes to determine the various configuration options and ultimately accelerates the implementation.
The output of this phase is an implementation plan. A typical implementation plan will address, but is not limited to, the following:
During this phase, there are several work streams that we can often perform in parallel:
The implementation is first conducted in your QA/Staging environment. Once complete, you will have the opportunity to perform acceptance testing.
We also encourage customers to conduct at least one pilot of the system, where the full, end-to-end assessment administration process is put to the test – authoring, delivering and reporting on assessment results.
Based on the acceptance testing and the pilot results, Edison together with the customer will make the necessary adjustments to the system, before proceeding to the next phase.
In the last implementation phase, we apply all the configurations, settings, branding and content previously tested and approved to your Production environment. We test that the setup is working as expected in the Production environment.
Internally, we perform a handover briefing to our technical support team and your account manager to ensure a seamless transition.
We utilize various checklists to ensure that you are truly ready to begin delivering assessments to real participants that will generate valid and trustable results for your decision-making. At this point, you’re ready to start putting Edison to use for your business.